five most important words: You did a good job. The four most
important words: What is YOUR opinion? The three most
important words: If you please. The two most important words:
Thank You. The one most important word: We. The least
important word: I." - Author Unknown
Good day Peter,
It's been just a little over six months since my wife and I purchased our 2012 Forester and Outback. Since then our enthusiasm has not waned, it has just grown stronger. My wife drives the Forester, typically with our grand daughter in the back seat. I drove the Forester exclusively while my wife was out of town for ten days. It is remarkably peppy and nimble and is a ton-O-fun to drive.
We have already put over 10,000 miles on our Outback, about twice my usual mileage. We have driven it to the Midwest and back, Boston several times and all over the tri-state area. It is smooth, luxurious, dependable and we are confident that whatever the weather, our Subaru will get us through. (it also has the unique good looks of a Subaru) It is our go to car for long distance travel or when we're out with the neighbors and off to the movies. I like it more and more every day.
As you know I'm recently retired (by surprise) and economy and dependability are way up on the charts since we've been on a fixed income. We are both getting excellent mileage, not just for a AWD vehicle, but compared to any vehicle in their class. To top it off, we haven't had so much as a rattle since we bought the Subarus.
We knew the brand was excellent. We owned a Subaru wagon way back in the late 70's early 80's (we called it the Cyclops - it had a passing light in the middle of the grill with a lift gate). It was a great car and one of the first with AWD in the US. Subaru AWD has come a long way since then. Our friends have owned Subaru's and my oldest daughter and husband have owned two. Everyone we know who has owned one has been highly complementary. We are equally as delighted with our decision to buy our Subarus!
Since our purchase we have had both of our vehicles serviced at Mid-Hudson Subaru. On every occasion we were greeted and treated as members of the Subaru family. Part of the pleasure of owning a Subaru is working closely with an exceptional dealership during and after the purchase. Mid-Hudson has exceeded our expectations at every step of the way.
We look forward to owning our Subarus and working with Mid-Hudson Subaru for a long time to come!
I just wanted to send a thank you and a "kudos" to your staff that worked on my 2010 Subaru Outback. I had the car there just for a routine oil change and to do some recall work. However, recently I had someone spill something on the car and it had discolored some of the paint. I had left a note to see if I could get a price on how much it would cost to fix it so as not to cause further damage. Much to my surprise (although I shouldn't have been since I have always received excellent service), I received a call that my car was ready and that the discoloration issue was corrected by your staff compounding the area. I can't tell you how thrilled I was.
If you can please thank your staff for me, I would greatly appreciate it. Dee R.
Dear Peter & Jay,
I want to start by saying that I have never had such remarkable service like I have at your service department. I feel like family. They accommodate me in all my needs. They understand that I'm handicapped and take extra special car of me.
I have purchased cars from other dealerships and I have never felt this good about a dealership! Your salesmen treat me like royalty!
I will be sending a copy of this letter to Subaru headquarters, I want them to know that Mid-Hudson Subaru is #1 in my book.
On the day I picked up my vehicle our sales consultant introduced me to everyone at the dealership and on the way out Peter even offered us lunh! As my fiancee and I pulled out of the dealership in our new Outback, she said to me, "How can we ever buy a car anywhere else?" My thoughts exactly.
My car rides beautifully! But I have to be honest with you - I'm even more impressed with the service I received at Mid-Hudson Subaru than I ma with the vehicle (and I'm VERY impressed with the vehicle). Your dealership is one of the most customer-oriented businesses I've ever dealt with. Thanks to you and everyone else there for making this purchase such an easy and pain-free experience for me. I sincerely appreciate it. All the best! J.M
Dear Mid-Hudson Subaru,
Over the weekend my wife and I were talking about the whole purchase experience and it was ll like it is supposed to be but rarely is. The purchase experience was so good and we really felt we were treated honestly and that we will most likely lease another car through Mid-Hudson Subaru. We were very satisfied.
Dear Mr. Maher,
My parents recently bought a car from Mid-Hudson Subaru. This was my first time being part of buying a family car. It was a very extensive experience. We worked with Patrick Downes, who was very friendly, amusing, and kind. He let me see the car buying process, which gave me the opportunity to see what it was like. Some times he even asked me for my opinion. Your dealership is great compared to the others we visited. Now I know where my family should stop the next time we need a new or used car.
Your truly, MG
Dear Mr. Maher,
You have restored my faith in car dealers - I really appreciate your resolving my problem in such a timely fashion with no hassle and no charge.
Thank you so much - Ruth
Dear Subaru of America,
I've never written to let a company know about a local service department anf the coordinating salesman, but couldn't resist this time.
I've never received the kind of personal, considerate attention that I received from Kevin Madeo, salesman, and Rob and Kevin from service. They not only assured me along the way that they were doing everything possible to find the problem - they welcomed my calls and actually called me when promised. The car, which was towed in, in less than spotless condition, was returned looking brand new.
Kudos - David
Dear Mr. Maher,
Thank you for all your kindness during my search for a car. I'm sure your patience was stretched to the limits with our demands. Roy Schiller was a blessing to us, as I'm sure he is to you and your dealership.
Everyone who has seen my car is very impressed with the condition of it. They all thought it was NEW!
Dear Mr. Maher,
Thank you so much for helping me to be blessed with a new vehicle. As I go forward each and every day to feed our needy; I will pray for you and your business. I am so grateful that our local business community has recognized my work in caring for the poor.
Dear Mr. Maher,
I know that all too often people only report their dissatisfaction or unpleasant service experiences. I feel it is important to recognize good service, too!
I had a great experience working with Mr. Jose Sierra, he was informative, not pushy, and very helpful. I was initially looking to purchase a Forester- my old one was still going at 255K miles!! Jose convinced me to give the Legacy a spin. He said, "NEVER be married to one model!" Jose was very patient, answered my questions when I made a few visits for additional test drives or called, and worked hard to make sure that I was satisfied. Jose was able to explain things to me using comparisons I could understand! I actually UNDERSTOOD him!!
I really liked something Jose said: "At the end of the day, I want to sell you a car, but I DON'T want to sell you a car that you are unhappy with. I want you to LOVE your new car and feel good about your purchase." Jose made me feel like he valued my WANTS, and he was the only salesperson who was interested in comparing those to my practical NEEDS.
I decided on the Legacy, and Jose spent ample time going over all the workings of the car with me - though it was past his working hours. After driving out, I noticed two TINY chips in the windshield. I phoned Jose on his cell. Even though it was long after his work day, Jose got back to me and was very apologetic, assuring me that the windshield would be repaired. I said it was fine to repair the tiny chips, but he said, "No! It will be ENTIRELY replaced." Within a few days, the issue was resolved without difficulty or hassle. Kevin in Service was very helpful in getting me a loaner car and promptly notified me the job was done. He was very pleasant to deal with and answered all of my questions.
Jose had faxed everything to my insurance company, but after I had purchased the car, they wanted a copy of the window sticker, which I now had. I told Jose that I would copy it and fax it to them. He said he would do it. This was very impressive to me and the hallmark of great service. I had already purchased the car, Jose was getting a commission, and yet he STILL wanted me to be a happy customer. This is VERY rare these days in any service industry!
Jose encouraged me to contact HIM if I have ANY problems with the car - from a flat tire to a fender bender. He said, "Call ME. I will help you or hook you up with someone who can." He didn't say, "Call the Service Department." I truly believe that no matter how much the issue is NOT related to Sales, that Jose will assist me if I have any future issues or concerns.
In short, the great service Jose provided me made me choose Mid-Hudson Subaru. I felt like I would actually be cared about AFTER I purchased the car - which has been shown to be true! All good service should be rewarded, and I hope you will take my comments to heart.
J. W. Armstrong