I recently purchased a 2011 Impreza Outback Sport at Mid-Hudson Subaru
and I'd like to take a few moments to tell you a little bit about my experience as a customer at your dealership. To put it simply, your dealership is one of the most customer-oriented businesses I've ever dealt with. And that was immediately apparent from my very first interaction with your staff: I submitted a request via your web site for a price quote and I received precisely that. That was a first for me - no "you'll have to come in", no haggling, no nonsense - just a straightforward response. When I finally visited your dealership in person I was treated with professionalism and honesty; I never felt pressured and I never felt that I was being scammed.
Everything was clearly explained to me and, in addition to the great price quote I received via email, I was made an excellent offer on my trade-in. When I went to pick up my new car the saleman clearly and patiently explained everything about it to me. I've bought several new cars in the past and no salesman had ever taken the time to do that. I'm not exaggerating when I say that I walked out of your dealership astounded at how well I was treated. I love the new car, but I expected to - what I didn't expect was that the experience of buying the car would be so positive.
I have served as a commissioned officer in the United States Army and I know from that experience that the tone and quality of any organization is a direct reflection of the policies and character of its leader. There- fore I want to commend you for creating a business environment that treats its customers with respect, honesty, and professionalism. And your staff is to be
commended on how successfully they have made your vision a reality. I hope this email expresses to you what a wonderful job you and your staff are doing, and how very grateful and fortunate I feel to have been one of your customers. God bless you all!